Terms & Conditions

Terms & Conditions

We’ve tried to make these terms and conditions as concise and easy to understand as possible. They apply to all artwork, graphic design, print and services provided by us, Never Know Defeat Ltd (NKD). These terms and conditions must be accepted by clients before a job can begin.


Copyright of all work is retained by NKD until all invoices have been paid. This includes all copy, concepts, ideas and proofs. Only copyright of the final, accepted design is handed over to the client. All other artwork designs remain our property unless otherwise agreed.


Clients will be provided with a quote, which must be accepted before work can commence. An initial deposit of 50% of the agreed price must be paid for NKD to begin work, with the remaining 50% to be paid upon completion.
If the scope of the job changes during a project, NKD will charge all extra work at our standard hourly rate, or agree an amended fixed price.

Late Payment

Invoices must be paid within 30 days. Overdue invoices will have an additional 10% late fee added every 30 days.


If a client wishes to pay an invoice with PayPal, a 5% fee will be added to each invoice to cover transaction charges.

Purchasing Stock Assets

We are happy to purchase stock assets required for a job on behalf of our clients. All costs incurred will be billed to the client, with a 20% handling fee added.

Licensing – Font & Images

The licensing for any fonts used on work produced for clients is the sole responsibility of the client. NKD does not pass on font licenses to clients when work is purchased. We accept no responsibility for clients not owning correct licenses for work we provide.

Licensing – Use of Work

Any design, copywriting, drawing, idea or code created for the customer by NKD is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of NKD.

Supply of mechanical / layered files

Unless specifically agreed before starting a job, the amount charged to a client does not include the supply of mechanical, editable, layered files such as Photoshop, Illustrator, InDesign etc. If you require editable files, costs for these start at 3x the cost of the job.


Should any project be cancelled or postponed for any reason, the client will pay a cancellation fee, based on the time spent on the job thus far.

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